Privacy Policy Statement

Your privacy is important to us. This policy explains how delpharivo.com collects, uses, and protects your personal information when you use our services.

Information we collect

We collect only what is necessary to provide and improve our service.

• Contact details you provide, such as name, email address, and phone number.
• Information about your subscription, payment history, and preferences.
• Records from your consultations and document uploads.
• Technical data such as IP address, browser type, and usage statistics.

How we use your information

We use your data solely for service delivery, support, and compliance with legal obligations.

• Manage your subscription and provide monthly consultations.
• Communicate updates, session reminders, or important changes.
• Securely store and manage your documents and session notes.
• Analyse usage to improve service quality and website performance.

Legal basis for processing

We process your information in compliance with Australian law and privacy standards.

Our legal bases include providing requested services, fulfilling contractual obligations, and meeting regulatory requirements. We do not sell or share your data for marketing purposes without consent.

Sharing information

We only share your data when necessary and with trusted parties.

• Third-party service providers for secure payment processing and document storage.
• Regulatory authorities if required by law or compliance obligations.
• No data is sold or disclosed to marketing agencies without your explicit consent.

Data security

We use robust security protocols, encryption, and access controls to protect your information. Only authorised personnel can access your data, and we regularly review our security practices to guard against breaches.

Your rights

You may access, update, or request deletion of your data at any time.

• Obtain a copy of your personal data upon request.
• Correct inaccurate or outdated information.
• Request erasure of your data, subject to legal obligations.
• Restrict or object to certain types of data processing.

Cookies and tracking

Cookies help us secure accounts and improve your experience. You can manage or disable cookies in your browser settings.

View cookie policy View cookie policy

Contact us

For privacy questions or requests, please reach out to our support team.

Changes to this privacy policy

We may update our privacy policy periodically. Please check this page for the latest version.